Frequently Asked Questions Airport Transfers Cancun & Playa del Carmen

Before you book

How do I make a booking on your website?

You can see on our airport transfer services, select transportation service, then enter the number of people, hotel and date of arrival / departure. Then enter your data from your credit card, enter your name, email and complete the process.

I cannot find my hotel. What to do?

Please let us know by email . immediately add you so you can book. We have coverage in Cancún and Riviera Maya

How do I pay for my transfer?

You can pay with credit card or debit card. we accept MasterCard, Visa and Amex.

Do you charge for Kids the same rate as Adults?

We charge per seatbelt - if your kids will occupy a seatbelt, then the charge is the same. If you want to hold your small kids ages 2 and under on your lap, then there is no charge for them.

Before you travel

What luggage entitlement will I have?

That depends on the type of airport transfer you book.

Shared shuttles allows max 2 suitcases per person.
Private Car allows max 3 suitcases per car.
Private Van allows max 6 suitcases per car.

Where will I meet the driver when I arrive?

Your driver will stand outside the arrivals gate holding a sign with your name on it.

What happens if I can’t locate my driver?

You will see your driver, but you will receive contact information with your reservation just in case.

How long will the transfer take?

That depends on where you arrive hotel. This can take anywhere from 10 minutes to 45 minutes.

Arriving to Cancún

Will you try to sell me timeshare?

No. There will be lots of people at the airport trying to get you to their timeshare presentation. That's why we're here - to help you avoid that hassle.

What if my flight is delayed or i get hung up in customs?

When you reserve, you will enter your flight information. Our driver knows that sometimes customs can take a little time, and will wait for you. Our staff at the airport will monitor your flight to ensure that your shuttle will be ready whenever you arrive. You will never have to worry if your flight is delayed or arriving ahead of schedule. We will know! … and most important: we will be waiting for you at whatever time your flight arrives.